A one-time RM38 payment gives you lifetime VIP membership — no renewals, ever. Members save RM8 per gram on gold purchases, collect 1 point for every RM800 spent, and redeem 50 points for RM50 off. You also get a RM20 birthday voucher, free gold cleaning (cuci emas) at any boutique, and access to the Tabungan Emas savings service.

Every item lists its gram weight, and the item details show its width, whether it is solid (padu) or hollow (kosong), and whether it has a bell or stamping.

Our Size Guide has measurement charts for necklaces, rings, bangles and bracelets — or visit any boutique to be measured in person.

On the Log In page, tap “Forgot password?” and follow the emailed instructions to set a new one. Once you're logged in, you can also change it anytime under Account → Security.

CCM is Double T's 0% interest gold instalment plan. You can choose a 4-month or 8-month plan with a 10% deposit, plus an insurance fee of RM10 or RM20 respectively. Your gold price is locked once the deposit is paid.

Add the item to your cart, choose the CCM payment option at checkout, pay the deposit plus insurance, then settle the balance in monthly instalments over your chosen 4 or 8 month term.

No. Gold jewellery purchased through CCM can only be collected after the full payment has been completed.

Tabungan Emas is a gold savings account inside your Double T membership. Deposit any amount you can afford — minimum RM10 — via FPX online banking at any time. There is no expiry date: when you are ready, you claim your savings in gold at that day's in-store price. Note that savings cannot be withdrawn as cash — they can only be claimed against gold purchases.

Yes — a custom name locket is RM980 for 1–8 letters, RM1,080 for 9, RM1,180 for 10, RM1,280 for 11 and RM1,380 for 12 letters. It can be CCM'd with a 60% deposit plus RM10 insurance, takes about one working month, and weighs roughly 0.6g–1g+ depending on the name.

Yes — an extension is RM330 per 1cm. Bring your piece to any DoubleT boutique or message us on WhatsApp for a quote.

Yes — VIP members enjoy free cuci emas at any DoubleT boutique. Bring your gold pieces in and we will clean them while you browse.

916 gold (22K) is 91.6% pure — durable enough for everyday wear. 999 gold (24K) is pure gold, softer and best suited for investment pieces and gold bars.

Gold follows the international market rate, which fluctuates daily. Our prices are updated each day to reflect the current rate — the price you see today may differ tomorrow.

Each piece carries a workmanship charge that varies by design complexity — it is always shown clearly before you confirm an order.

Yes — Double T branches at 1Borneo, Centrepoint and Papar in Sabah. Opening hours and directions are on our Branches page.

Yes — we accept gold of any brand at any branch. Your old gold is valued at the day's rate and credited toward a new DoubleT piece.

Apply online — pick the Agent plan on the Sign Up page, then complete the registration wizard: photograph your MyKad (or other ID), take a selfie for verification, and confirm your details including your bank account for commission payouts. We review every application and contact you with the result within 3 working days.

Commission starts at RM8.50 per gram. A sale of 50 grams or more in a single order earns a special rate of RM12.50 per gram.

No — the Agent DT programme has no monthly targets. Sell at your own pace, part-time or full-time.

HQ manages postage and packing for every order, or your customer can pick up directly at any DoubleT boutique.

Daily promotional materials ready to share, a dedicated agents-only support group for guidance, and an up-to-date agent website for Cash & CCM purchases.